Contact us with Anima
Anima is the online appointment triage platform. If you have a health concern and need to see a clinician, you complete a request on the Anima website from 7:45am Monday to Friday OR call from 8am Monday to Friday.
You can submit requests for a variety of medical and administrative queries.
Tel: 01234 766551Urgent appointments
We do not offer urgent appointments however, if you have submitted an Anima request, you will be offered an in person or telephone appointment with a clinician, on the day, depending on our capacity.
Once we reach the capacity, you will not be able to submit any requests and if an urgent appointment is needed, please call 111, visit Urgent Treatment centres or A&E Department at Bedford or Milton Keynes Hospital.
Routine appointments
To request a routine appointment, please visit Anima from 07:45am Monday to Friday or call reception from 8am Monday to Friday. Appointment will be offered on the day you submit the request and no advanced bookings are available.
Consulting times
GPs, advanced nurse practitioners, practice nurses, healthcare assistants offer to see patients Monday to Friday between 08:30 – 6:30.
Extended access
Extended access appointments are offered every Monday from 08:30 – 20:00 and on alternate Saturday from 09:00 – 17:00 at Marston.
Appointments are booked via Anima requests submitted in the morning.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Systm Online
- phone us on Cranfield Surgery 01234 766551 or Marston Surgery during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Requests for home visits should be requested through Anima.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by phone advice, or indeed arrange a hospital attendance if this is necessary.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.