Patient login: https://patients.animahealth.com/

Marston Forest Healthcare are pleased to announce that our new total triage service, called Anima, will launch on March 14th 2024.

You can access Anima online from 7:45am, or by calling the surgery from 8am. Once safe capacity for the day has been reached, Anima will be closed for the day. Once it has closed you are able to access healthcare advise and treatment from 111 or a walk-in centre. The surgery remains open to receive phone calls and patients are able to access the surgery in person.

You do not need to create an Anima case for repeat prescriptions or appointments with the Practice Nurse or Healthcare Assistant. These can be requested as they were prior to Anima launching. Repeat prescriptions can be requested via system online, by email or by dropping your prescription at the surgery. Appointments with the Nurse or HCA should be booked by calling the surgery.

Your request will be handled in exactly the same manner whether you complete the Anima request online yourself, or contact us via phone, where our receptionists will ask the same questions to ensure equity of access for all patients. We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.

More information is available on the Anima website. You are able to register now and submit your Anima request.

We would like to ask for your patience whilst we change to Anima as we are aware that introducing any new system may have some teething troubles, however we are not anticipating any disruption.

We have listened to patient feedback and hope you find Anima easier to use. We are really excited about this change and the benefits it will bring to all our patients and staff.

Benefits to Patients:

• Being able to log on to see the status and outcomes of your current and past requests.
• You will be asked questions based on your issues (asked without medical jargon).
• You can use the system in a number of languages.
• Your medical records will be more complete for the future.
• The practice responses will be clearer.
• You will receive a text message and email to let you know when the practice has responded (no more missing emails in the junk box).
• You can provide all the information that the practice needs without waiting on the phone.

Benefits to the Practice:

• We will see your request in a clear structured format.
• We will be able to save all the information about your requests in a structured way into your medical records – This will help staff when looking at your records for this episode of care or in the future.
• As patients can see the status of their request, we should get less duplicates that clog up the system.
• Your requests will be cleared to understand at first glance and so the team will be able to allocate correct people, thus making our turn around more efficient.
• Your requests will come into our system with a Red, Amber, Green rating with clear information about what responses have trigger the rating. This will allow the team to focus on any urgent requests.
• We will be able to provide clearer responses due to the way that Anima builds the response as we perform actions. These responses will be safer as well as it will be secured behind a log in.