Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Systm Online
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 3 – 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
28 day prescribing policy
Please view our 28 day prescribing policy page.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
HRT and contraception medication charges and non charges (PDF).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
Patient Notice: Easier Access to Your Oral Contraceptive (OC) Pill
You no longer need to request a repeat prescription from the GP for your oral contraceptive pill.
If you’re already taking the pill, have not had any problems or changes with your contraception, and your prescription is due for renewal, you can now get your ongoing supply directly from your local community pharmacy through the NHS Pharmacy Contraception Service.
Your pharmacist will offer a quick confidential consultation to check your blood pressure (if needed), ask about any side effects, and safely issue your supply — all without needing an appointment at the GP surgery.
For certain groups of people, your local pharmacist can also initiate the oral contraceptive pill.
Why this change?
Easier and faster access — many pharmacies are open evenings and weekends – Free NHS service – Helps free up GP appointments for more complex care – Supports patient choice and convenience.
Next steps: Visit your local participating pharmacy (you can search www.nhs.uk to find one near you) – Bring any packaging or recent information about your current pill – Your GP record will be updated automatically to ensure continuity of care.